CANCELATIONS

We understand that unanticipated events happen occasionally in everyone’s life. In our effort to be effective and fair to all our clients, the following cancelation policies will be honored.

You are welcome to cancel or reschedule your appointment by following the below procedure if your appointment is more than 24 hours away:

Promptly contact your artist, or team member directly by phone and make arrangements to cancel or reschedule your appointment. At ŌRA our team has full autonomy over their booking schedules. This is why it is imperative that you contact them directly (and not the salon) about a cancellation, or a request to reschedule. Our team will always do their best to accommodate a reschedule request, please note they are not guaranteed.

PROPER NOTICE

We require proper notice to cancel or reschedule an appointment with at least 24 hours warning. Proper notice is defined as confirmed communication with one of our team members.

This window of time offers our team members the opportunity to fill the recently canceled appointment. If you are unable to give us proper notice with at least 24 hours warning you will be charged the full amount of your appointment. If unpaid, this amount must be paid prior to your next scheduled appointment.

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NO-SHOWS

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged in full for their missed appointment. If unpaid, this amount must be paid prior to your next scheduled appointment.

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LATE ARRIVALS

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, our team members will then determine if there is enough time remaining to start a service. Regardless of the length of the service actually given, you will be responsible for the full session booked. Out of respect and consideration for our team and other clients, please plan accordingly and be on time.

PAYMENT & REFUNDS

You should expect to pay your service provider directly. Depending on the payment policy of your respective provider payment is due either before or immediately after your service. Typically tip is not included in the amount owed, so please be mindful of ensuring your provider is paid in alignment with their quality of work. Accepted forms of payment are credit cards, cash, and check. If paying by check please be prepared to provide further contact and license information.

Services received cannot be refunded. We will gladly adjust any service you receive within three (3) days of your appointment. If you are not satisfied with the work performed, please return to the salon, so your hair can be visually inspected. At that time if your service provider confirms your concerns, we will make every effort to correct any problems to your satisfaction. Please note to achieve this, you may need to schedule a new appointment with the service provider who performed the initial service, at no additional charge to you.

Refunds for products purchased will only be considered if presented within seven (7) days of purchase. Products can only be refunded if unused and in their original packaging. If a product is opened or used, it is possible that a restocking fee will be charged. For all product refunds, a receipt is necessary.

PRICING

Our latest pricing can be viewed here. All of our team members set their own pricing at ŌRA, so the provided prices on our pricing show the minimum investment levels for each service so that you can budget accordingly. In an every changing industry, our prices are always subject to change.

GIFT CERTIFICATES

Our salon offers the sale of gift certificates. All gift certificates are purchased through our individual team members. Once purchased you can opt for a digital or physical certificate. Physical certificates feature the amount purchased and the service provider. Gift certificates purchased through one service provider cannot be used with another provider and are non-transferable. Gift certificates cannot be returned, redeemed for cash, and may be subject to an expiration date.

OUTSIDE FOOD & DRINK

In most cases, we are happy to allow outside food and soft beverages. For some outstanding circumstances (for example: allergy) we reserve the right to refuse outside food or drink. Outside alcoholic beverages are not permitted on site without permission from ownership.

PETS

We love pets! That being said, ensuring a safe and relaxing environment for our team and guests is our top priority. If you are interested in bringing your pet to the salon with you must meet the requirements listed below, and even then we still reserve the right to refuse to have your pet on site for any reason. Please note, if we agree to allow your pet on the premises your appointment may be subject to more limited availability when we know fewer people will be present in the salon.

• You consent to be solely responsible for any liability - legal or otherwise.

• All pets must be up-to-date on vaccines.

• Your pet must be well-tempered, mannered, and house-trained. That means no accidents, barking, or disruptive behavior.

• You must have permission to bring your pet from both your service provider and salon ownership. No exceptions.

Per ADA guidelines all registered service animals are welcome.

CHILDREN (GUESTS & CLIENTS)

We know childcare can be tricky these days. We’re happy to allow your kids to tag along, but only if you feel confident that you can provide constant supervision during your service. In addition, you must maintain supervision without disruption to the service you are receiving. Failure to achieve this would result in the rescheduling of your appointment or an early termination of your appointment.

We do not perform services on children under the age of 13.

If a child under the age of 18 is receiving a service, a consent form from their parent/guardian must be signed prior to the service being performed.

HYGIENE & SAFETY

If feeling unwell or displaying symptoms of contagious illness, please reschedule appointments to ensure the safety of others. Inform salon staff of any specific concerns or preferences related to hygiene and safety. Open communication helps address individual needs effectively.

Our establishment has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately with our team or guests, exhibits any type of hate speech or violence, or poses a threat to our business, team, or guests.

BEAUTY & AESTHETICS

Clients of our BEAUTY & AESTHETICS partners must abide by all of our salon policies listed above., but are not limited to them. All clients of our BEAUTY & AESTHETICS partners must also comply with each practitioner’s own terms, conditions, and policies. Please make sure you are up to date on what those are by speaking with your particular service provider.